April 4, 2016
FOR IMMEDIATE RELEASE
The City of Carbondale Launches a New Citizen Reporting Tool Powered by SeeClickFix
The City of Carbondale has partnered with See-Click-Fix to introduce a new platform that will allow citizens to easily report concerns and quality-of-life issues to the City of Carbondale.
With the free CARBONDALE See-Click-Fix mobile app and web tools, Carbondale citizens will now be able to provide City Staff with geo-referenced locations, pictures, descriptions, and other valuable information which will help Staff respond more effectively and efficiently to routine concerns. In addition, the SeeClickFix platform provides Carbondale officials with a centralized issue management system allowing staff to manage issues, from creation to resolution, while engaging our citizens throughout the process.
“Staff has been using See-Click-Fix
for a couple of months now and I am really excited about the improvements in work flow we have already seen. The ability for Citizens and Staff to instantly report concerns and receive feedback will undoubtedly save time and improve customer service” – Sean Henry, Director of Public Works.
This partnership not only allows Carbondale’s citizens to report problems; but also allows them to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their neighborhood, enabling them to follow the progress of all service requests, not
just the ones they report.
The free CARBONDALE mobile app is available for download on both Android and iPhone platforms. In addition to the mobile apps, citizens can also create reports at www.carbondale311.com or at www.seeclickfix.com. For questions about the new application, please contact the Director of Public Works at (618) 457-3270.
SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality of life concerns in their neighborhoods. By radically improving the quantity and quality of this data, SeeClickFix was quickly adopted by local governments, who needed a better way to receive information from citizens.
This exchange helped to build one of the largest neighborhood networks in the world — upon which public agencies and public citizens engage to improve communities. Today, SeeClickFix has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues.
SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network. As SeeClickFix is adopted into the everyday lives of government users, the benefit of the engaged citizen base continues to grow.